ADA COMPLAINT PROCEDURES
HART comments and complaints help us identify areas needing improvement. All customer complaints are carefully reviewed. Those submitted by customers who experience accessibility or ADA-related problems are also reviewed for ADA Compliance. Responsible departments investigate all complaints within 10 business days and implement any corrective actions. Complaints involving ADA or accessibility elements receive an additional review by the Director of Operations Support & ADA after the department investigation has been completed.
To file an ADA complaint, customers may contact HART through any of the following methods:
- Complete the ADA Complaint form on this page.
- Call HART Customer Service at 813-254-4278.
Kemly Jimenez Green, Director of Customer Experience
4305 E. 21st. Ave.
Tampa, FL 33605
All submittal methods are logged in to our tracking system, which tracks assignees, due dates, and all related follow-up activities. Customers who provide an email address will receive a complaint tracking number and will receive an update email when the case is closed. Those who do not provide an email address can contact HART Customer Service at 813-254-4278 or may contact the Director of Operations Support & ADA to obtain the tracking number and status and outcome of their complaint.