Every day, more than 300 transit professionals and 34,000 customers share space on HART buses, vans, and streetcars. Please take time to know the rules for a great experience. 

Ride with Respect – Be kind. Be courteous. ​​


The following are necessary to ensure a safe and efficient transportation system. Failure to comply with these rules, regulations, procedures, or guidelines may result in the denial of service and/or arrest.


  • No alcoholic beverages, controlled substances, or illegal use of paint or glue
  • No smoking, eating, or drinking of any beverage
  • No running in the aisles o​r playing loud music
  • Keep entrances, exits and aisles clear
  • No rude, abusive, or vulgar language
  • No abusive or threatening behavior towards others
  • No loitering around bus stops
  • Do not write, paint, or destroy and bus, bus property, or bus stop
  • No boarding bus wearing roller blades or roller skates
  • Shoes and shirts are required
  • Keep your hands and head inside the bus
  • Do no cross the street in front of a bus after exiting the vehicle
  • Do not open the windows
  • Report suspicious packages or behavior to the operator
Be Kind. Be Courteous.

Being respectful of one another contributes to the well-being, safety and security of everyone.

  • Speak softly when using a cell phone
  • Offer your seat to elderly, disabled, or pregnant passengers
  • Stay in your seats until the bus comes to a halt
  • Stay clear of the doors until they are opened
  • Place any bags on the floor, instead of in the seat next to you
  • Move over to the window seat to allow others to sit

  • Use headphones when playing music or using your cellphone
  • Gather your items and be ready as the bus approaches
  • Be patient and allow others to exit before boarding
  • Please exit the bus via the back door
  • Clean up any trash upon exiting the bus​

Ride with Respect -
Be Kind. Be Courteous.


With this FREE program, you will ride with a HART team member and receive step-by-step instructions on how to understand the HART system, and figure out the best route that will take you to your destination. You will learn how to use the transit guide, understand the schedules, and ride the bus. This service is for anyone, and is available in both English and Spanish.

Your first ride on HART during the training is free. Call or email HART Customer Service today at (813) 254-4278 to schedule your training session. Please have a specific destination in mind.