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CUSTOMER SERVICE

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CONTACT INFORMATION

DRIVEN TO SERVE, EASY TO ​​REACH

Whether you have a question, concern or comment, we would love to hear from you! Please call us at the numbers below to speak with a friendly HART representative, drop by one of the appropriate HART locations, or submit a message through our online form. 

CLICK HERE to report incorrect or incomplete information pertaining to HART in any form of media including the website, electronic media (social networks), printed materials, etc.    

IMPORTANT NUMBERS

HOW CAN WE HELP YOU?
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OFFICE HOURS

  • Customer Service
  • Monday - Friday 5 a.m. - 9​ p.m.
  • Saturday - Sunday 6 a.m. - 8 p.m.

LOST AND FOUND

  • Monday - Friday 6 a.m. - 6 p.m.
  • Saturday 8 a.m. - 5 p.m.
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Patrons seeking to claim their lost bike must make an appointment with HART safety staff. To make an appointment, please call (813) 384-6301, during regular business hours only (Monday - Friday 8 a.m. to 5 p.m.). When calling Lost and Found, please leave your name and phone number. Bicycles left unclaimed for more than 90 days will be donated to nonprofit organizations at HART discretion in accordance with State of Florida statute #705.204.  ​​

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WHERE TO FIND US

        • HA​RT Administrative Offices ​​*TEMPORARILY CLOSED TO THE PUBLIC

        • Raymond C. Miller Building (Ybor location)
        • 1201 E. Seventh Ave., Tampa, FL 33605
        • Monday - Friday 8 a.m. to 5 p.m.​​​​
        		 ​

        • HART Opera​tions Facility*

        • 4305 E. 21st Avenue
        • *Facility is not open to the public

        • Marion Transit Center

        • 1211 N. Marion Street, Tampa, FL, 33602
        • (813) 384-6301
        • Monday - Friday 6 a.m. to 6 p.m.
        • Saturday 8 a.m. to 5 p.m.
        		 ​ ​
        ​​

        • University Area Transit C​​enter

        • 13110 N. 27th St., Tampa, FL, 33612
        • (813) 384-6316
        • Monday - Friday 6 a.m. to 5 p.m.
        • Saturday 8 a.m. to 5 p.m.​​​​
        		 ​​​​

FREQUENTLY ASKED QUESTIO​NS

FARE INFORMATION

+ How much is a day pass?   
+ Are there any discounts for college students?   
+ How do I get a farecard?  ​ 
+ What if I don't have exact change?   
+ What if I lose my farecard?   

RIDING HART

+ Is there bus etiquette?   
+- Where can I get a bus schedule?
HART bus schedules can be found online and at HART facilities. The HART Route Schedule Book, is updated two times a year and features maps and schedules for all HART routes. The schedule book can be purchased at HART facilities for $5.00.
  
+- What route goes to where?
You can use the HART Trip Planner, or, for immediate assistance, call HART Customer Service at 813-254-4278. Customer Service is available Monday - Friday 5 a.m. - 9 p.m., Saturday and Sunday - 6 a.m. - 8 p.m.
  
+- Are there any days that HART buses don't run?
No. HART service currently operates seven days a week, every day of the year.
  
+- How do I make sure the operator notices me?
When the bus approaches, stand up in front of the shelter and make a waving gesture for the operator to see you. At night, if you have a small flashlight, or even the light from your phone will help make sure the operator can see you better. If you are not sure if the bus has come or not, please call us at 813-254-4278 or consult OneBusAway Tampa for real-time information.
  
+ How do I make sure the bus operator lets me off at the right stop?   
+ What is the Pet Policy when riding on HART services?   

TRANSIT T​​ERMS

+ Local Route Service   
+ Limited Express   
+ Commuter Express   
+ HARTFlex   
+ HARTPlus   
+ MetroRapid   

MISCELLANEOUS

+ How do I retrieve a lost item?
Call 813-384-6301, or visit Lost and Found located at the Sales and Services window at Marion Transit Center. Be ready to describe the item or provide proof/identification of ownership. 
Patrons seeking to claim their lost bike must now make an appointment with HART safety staff. To make an appointment, please call (813) 384-6301 during regular business hours only (Monday - Friday, 8 a.m. - 6 p.m.).​ ​​​​​​​​​
 
  
+ Can I use the USF Bull Runner without a USF ID?  
  
     

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